As Safe Harbor enters our EHR transition to AdvancedMD we’ve created this page to help with commonly asked questions, tutorials, and a place to submit questions or issues you may be experiencing.

Support Update

Important: As of 9/5/2023 support will return to our teams and not the AdvancedMD email address. Please use the following support channels for the appropriate items:

Billing: billing@safeharborbc.com

Training/Clinical: support@safeharborbc.com (counselor support)

Clients Missing in Migration: support@safeharborbc.com (counselor support)

Login/Portal/Errors: helpdesk@safeharborbc.com (IT help desk)

AMD Quick Tutorials

View Our Playlist of Short Help Videos >

FAQs

Download our latest list of FAQs in PDF format, click here.

Written Step-by-Step Tutorial

Download the client life cycle guide with step by step instructions (in writing with screenshots).

Training Videos

Provider Training – Part One (Settings & Scheduler)

Important: If you complete training on-demand please submit your attendance here.

Provider Training – Part Two (Patient Notes, Charge Slips, and Patient Chart)

Important: If you complete training on-demand please submit your attendance here.

Provider Training – Part Three (Prescriber Training)

Important: If you complete training on-demand please submit your attendance here.